Property Maintenance in the North East UK

Complete Service Maintenance – Terms of Service

Using the Website

1. Terms

By accessing the website at, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information) on Complete Service Maintenance’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Complete Service Maintenance’s website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.

3. Disclaimer

  1. The materials on Complete Service Maintenance’s website are provided on an ‘as is’ basis. Complete Service Maintenance makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, Complete Service Maintenance does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Complete Service Maintenance or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Complete Service Maintenance’s website, even if Complete Service Maintenance or a Complete Service Maintenance authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Complete Service Maintenance’s website could include technical, typographical, or photographic errors. Complete Service Maintenance does not warrant that any of the materials on its website are accurate, complete or current. Complete Service Maintenance may make changes to the materials contained on its website at any time without notice. However Complete Service Maintenance does not make any commitment to update the materials.

6. Links

Complete Service Maintenance has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Complete Service Maintenance of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

Complete Service Maintenance may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that location.


1. No quotation or estimate given by us (Complete Service Maintenance Ltd. thereinafter referred to as the Company) constitutes an offer but is an invitation to treat, and is subject to the Company’s right to withdraw or amend it without notice. All orders based on this quotation are subject to acceptance in writing and no works will commence without a written order accepted by ourselves. Unless stated to the contrary this estimate has been based on material, labour, plant and equipment prices at the date of estimate, any subsequent increases in these costs will be charged. This quotation is open for acceptance for a period of 3 months from the date of tender unless an extension is specifically agreed by ourselves.

2. The prices and rates stated in this estimate are exclusive of Value Added Tax. In addition to the interim and final amount payable to the Company, the Customer shall be liable to pay such further amounts as equal to the VAT properly chargeable
by H. M. Customs & Excise under the law on VAT in respect of the supply by the Company to the Customer of the goods and services included in this estimate and on any variations thereof.

3. Requests for payment in the form of interim applications will be made during the course of the Contract to the value of the work completed at that time together with the value of materials delivered to site or properly held in stock for the Contract at the merchanting division of the Company. The first interim payment amounting to one third of the value of the estimate becomes due for payment on delivery of materials and plant to site. On completion of the Contract a detailed account application will be submitted showing the total value of the Works and all interim applications made and payments received. In all cases payment becomes due within 14 days of application including the VAT for which receipted invoices will be sent. In the unfortunate event of payment not being made by the due date, the Company reserve the right, after serving on the Customer a 7 day recorded notice, to suspend work on site until payment is received. Thereafter the Customer will be liable for additional costs and interest.

4. Interest will be charged at 2{63053696cd6da733ac9d57b8d4acb3975e96bb57c500ca38b39f6439508bc6c0} per month or part of a month on overdue accounts.

5. No discrepancy in our account will be accepted as a reason for withholding payment on the due date and the right of title to all materials supplied remain the property of the Company or their successors until paid for in full. Materials and goods delivered to the job or site will remain our property until they are either fixed or paid for by the customer who will be responsible for their safe custody and for all loss or damage until the contract is completed. All surplus materials are the Company’s property and will be removed from site on completion.

6. The Customer shall not assign the contractual rights and obligations without written consent of the Company, who also reserved the right to subcontract sections of the Works as may be necessary.

7. The Company reserve the right to refuse to accept cancellation of an order where they have placed specific orders for materials or services required.

8. The words “Provisional” where used in this estimate indicate the amount included therein to budget for a specific item of work and this estimate is subject to adjustment by substituting for the provisional amount the value of the work carried out as notified by the Company to the Customer or at Daywork rates plus percentage additions quoted by the Company.

9. The value of any variations to the work included in this estimate ordered by the Customer either verbally or in writing or confirmed by the Company, whether by addition, omission or substitution of any work shall be added to or deducted from the prices stated otherwise stated in the estimate. No contra charges or claims will be accepted unless agreed by us in writing.

10. Copyright in all specification descriptions, quantities, prices, rates, drawings, designs, catalogue and other literary works described in this estimate vest in and remain the property of the Company and the Customer is not entitled himself or to authorise any person or firm to reproduce all or any part. Whilst every effort is made to be accurate the Company cannot be held liable for any technical information or advice given at any time, nor for any design responsibility, unless the Customer shall have informed the Company in writing that they are relying on their skill and judgement, and that the Company have accepted such stipulation in writing.

11. The Company are fully insured against accidental damage to property and injury to persons. Irrespective of those insurances the existing structures together with the contents thereof owned or controlled by the Customer or for which the Customer is responsible, and the Works together with all unfixed materials, goods and items delivered thereto, placed on or adjacent to the Works and intended therefore (except plant, tools and equipment) shall be at the sole risk of the Customer as regards loss or damage by theft, fire, lightning, explosion, storm, tempest, flood, bursting or overflowing tanks, apparatus or pipes, earthquake, aircraft and any other aerial devices or articles dropped therefrom, riot and civil commotion. The Customer shall maintain adequate insurance against such risks and shall send a copy of this estimate, together with the conditions thereon to his insurers as advice that building works are being carried out on his property and shall make available such evidence of insurance to the insurance brokers of the Company.

12. The Company cannot be held responsible for any damage caused by the movement or vibration to ceilings or soffits and to areas where internal finishes are fixed to structural members or timbers supporting our work. The Company do not accept responsibility for any deterioration or damage to rainwater gutters and pipes which are already defective. Furthermore during the removal of roof claddings inevitably dust and debris will fall into the loft space beneath. The Customer is responsible for removing or protecting stored articles and possessions prior to commencement of the Works as we cannot be held responsible for the soiling which occasionally can occur under such circumstances. During the course of roofing works the Company will use its best endeavours to ensure that the building will be kept watertight, however, from the very nature of the work involved it is not possible under severe or sudden adverse weather conditions to guarantee the exclusion of water through a roof which is temporarily open or an overnight seal. Customers are, therefore, advised to make provision for protecting decorations and furniture and to remove any sensitive equipment which is likely to be exposed to possible water penetration in such an area to minimise any possible damage. The Company cannot accept liability for any consequential loss arising from failure to take these precautions.

13. Whilst reasonable precautions will be taken the Company cannot be held responsible for any damage caused to lower roofs, and additions over which we are required to work, nor for any damage to garden plants, shrubs, ornaments and the like. The Company reserve the right to request the Customer to remove or have removed at their own expense areas of sheeting or glazing, and to remove or otherwise protect anything as may be necessary to facilitate the erection of scaffolding or the safe progress of the work.

14. Scaffolding and mechanical hoisting facility to be erected including the obtaining of all necessary statutory and bye-law consents under the regulations in accordance with the Health and Safety Regulations and Public Highway Regulations. The Company cannot be held responsible for accidents or injury to any persons through the unauthorized use of or alterations to the scaffolding and hoisting facility.

15. Power and fresh water supply to be made available if necessary free of charge for the use of power tools etc and for the mixing of building materials or for any other purposes to execute and complete the Works.

16. The dates agreed for commencement and completion are subject to alteration in the event of delays occurring through inclement weather, strikes or lockouts affecting the Building Industry, additions or variations to the Works described in this estimate or any causes beyond the control of the Company and such extension of time as may be reasonably allowed shall be without penalty. All estimates are subject to materials and labour being available when required. Time shall not be essence of any contract with a Customer, and any delivery or completion dates are estimates given for information only and the Company will not be bound by such.

17. Unless stated otherwise, this estimate does not include the cost of provision by the Customer of adequate shelter and protection, sanitary convenience or mess room facilities required under the Health and Safety at Works Acts. Where these facilities cannot be made available by the Customer he shall notify the Company accordingly, and the Company may amend their prices stated in this estimate to take account of providing these facilities themselves. Under the same Acts the Customer is required to provide a safe place of working and that necessary and proper insurances are in place, and should this be found not to be the case the Company reserve the right to suspend work and be granted an extension of time and additional costs whilst the place of work is made safe.

18. The Customer is responsible for providing adequate and safe storage for materials adjacent to the working areas and for safe custody of materials until fixed. Once our materials have been fully and finally fixed the Customer is responsible for the protection and the cost of any damage or replacement caused by circumstances beyond the control of the Company. Where a driveway or other hardstanding area exists this is to be made available by the Customer for the parking of a skip waste container. Materials and goods will be delivered by us on public or private roads which we assume to be adequate to receive the load unless informed by the Customer in writing to the contrary.

19. Samples submitted for approval will show substance and general character only. No guarantee can be given regarding colour.

20. All guarantees on materials as issued by the manufacturers will be passed on to our Customers.

21. Where the acceptance of this estimate results in a Sub Contract order to the Company from the main Contractor then these terms and conditions will form part of that Sub-Contract order. No other terms and conditions expressed or implied by the Main Contractor will be accepted unless so agreed to in writing by the Company. In the event of the Main Contract being the JCT Form issued by the Joint Contracts Tribunal the Company will accept a Sub-Contract order in the form of Domestic Sub-Contract DOM/1 approved by the Building Employers Confederation and the Federation of Associations of Specialist Sub-Contractors unamended without insertion of onerous conditions and embodying the terms and conditions of this estimate so far as they apply, and which will take priority In the event of inconsistency.

22. In the event of determination for breach of obligations by the Customer or for any other reasons beyond the anticipation or control of both parties, the Company shall be paid by the Customer as provided for within these terms and conditions.

23. In the event of a dispute between the Customer and the Company then each party shall give the other notice in writing of such dispute which shall be referred to Arbitration with a request to concur in the appointment of an Arbitrator nominated by the President of the Royal Institution of Chartered Surveyors. The award of the Arbitrator shall be final and binding on the parties including any order for costs.

24. Every contract to which these conditions apply shall be construed and operate as an English contract and in accordance with English law.


1. Should any defects due to faulty workmanship on a new tiled or slated roof with associated lead work or metalwork within 10 years, or within 5 years in the case of a new felt or asphalt roof, such defects will be made good by the Company free of charge. In the event of a claim under the Guarantee, the original estimate together with the receipted final invoice must be produced as evidence by the Customer.

2. All materials used will be in accordance with current British Standard Specifications where applicable and the benefit of any special manufacturer’s guarantees will be made available to the Customer.

3. The above guarantee expressly excludes defects caused by building movement, inherent faulty design, extreme weather, subsequent alteration or modification to the new roof and supporting structure, aerials and satellites, traffic across the roof, or other conditions beyond the control of the Company.

4. The guarantee does not take effect until full and final payment has been received including the VAT thereon, and commences from the date of the presentation of the final account.

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Terms and Conditions


Complete Service Maintenance Ltd is an introducer appointed representative of Ideal Sales Solutions Ltd T/A Ideal4Finance. Ideal Sales Solutions is a credit broker and not a lender FRN 703401 Finance available subject to status. Loans of 25000 and above available on a secured basis. Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it.


CSM North East is a trading style of Complete Service Maintenance Ltd. Copyright © Complete Service Maintenance Ltd. All rights reserved. See Full Terms and Conditions

Contact Details


Freephone: 0800 011 3770

Jarrow Branch: 0191 428 3448

Washington Branch: 0191 537 5785


Areas We Cover

Newcastle upon Tyne
County Durham

Office Hours

Monday – Friday: 9.00am – 5pm
Saturday – 10.00am – 2pm
Sunday – closed

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Contact CSM North East today to discuss your roofing requirements and arrange your FREE No Obligation Quotation.